• Laura May

Listening to loneliness

Updated: Jun 19, 2020

This week is Loneliness Awareness Week. Organised by Marmalade Trust, the campaign aims to empower people to understand loneliness one conversation at a time.

To commemorate this important week, the multiple sclerosis charity MS-UK have published a report of their findings from listening to people who may have experienced loneliness or isolation.

For nine months in 2019, the charity MS-UK carried out a piece of research to measure and understand the impact of loneliness and isolation on people affected by multiple sclerosis. As a member of the research team involved in the project, I am proud to share the MS-UK report here.

MS-UK Loneliness and Isolation report 20
Download • 480KB

This, to me, is an example of a charity truly listening to their community. And it is not easy to listen in this way.

It can be distressing to listen to people's experiences of loneliness. It can be frustrating to know you cannot take instant action to help someone become less isolated. There are no quick fixes to issues like loneliness and isolation. But listening is the first step.

It takes dedication, commitment, skill and determination. However, effective listening can be done. And ultimately, what you hear can affect change.

I am very proud to see MS-UK leading the way by truly listening to people affected by multiple sclerosis about such important issues such as loneliness and isolation. I look forward to seeing how the MS community as a whole tackles these issues going forward.


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We have big ears for a reason. Find our more about how we can help with engagement today or get in touch to talk through your requirements.


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